THE WORK.

As a UX Manager at Capital One, I lead the Dining and Entertainment space within the Rewards and Loyalty program, where I stayed focused on the rewards for credit card users. Daily we were optimizing both the strategy and feature set for Dining and Entertainment platforms online and in the mobile app. I think fondly of my achievements in establishing and optimizing the agency collaboration model as well as rolling out new innovations like Search, Signature Collection and redesigns for Entertainment. My hands on approach enabled better dynamics and delivery in propelling our initiatives forward with greater efficiency.

What sets me apart?

A deep understanding of what great design looks like, with the ability to adapt across different design fidelities and build strong independent teams. I’m skilled at efficiently scoping future projects and driving work forward. I like the balance of high-level strategy with meticulous attention to detail in rounds of iteration.

And as for the work itself, I’ve played a significant role in creating unforgettable experiences for Capital One cardholders. Now you can easily and exclusively create reservations at award-winning restaurants with culinary giants like Chef José Andrés or share VIP access to some of the most coveted events and experiences across the country.

In my experience it’s about making the complex feel simple, memorable, and ensuring every interaction is enjoyable.

Building meaningful experiences is my challenge in nearly every position but in larger orgs every input matters. Collaborating with talented individuals, and continuously pushing boundaries to create user-centered designs make all the meetings and hours seem like just mere moments on a windy road to a big win.

I love to lead with purpose and solve complex problems creatively. And lest we forget, deliver big wins for business!